At HealthMed Distributors, we try our best to carry therapy products that long outlive their warranty.
If your product has broken outside of the warranty period give our service team a call and we will be happy to see if we can help repair or save the equipment or furniture.
Should a product be defective or break down prior to the warranty period expiring, follow these simple steps:
Please contact us as soon as the issue occurs. If we are contacted after the warranty period has expired, we will not be able to submit the claim to the manufacturer.
When first reporting the issue please provide us with photos or a short video of the defect. Always feel free to give us a call anytime if you are uncertain if your equipment is performing appropriately.
If your claim does fall within your warranty period we will give you a return authorization number. Please mark your package with this number so you are not inadvertently charged for anything else.
Dropping a product or inappropriate use is not categorized as a manufacturer defect.
If you do have an accident with your equipment the repair will not fall under warranty, but our service team can usually help you at their standard rates.
The Customer is responsible for shipping costs to HealthMed and back to your therapy clinic.
We love all our customers and work hard to help your clinic save money. Our staff will work with the manufacturer to remedy the situation; this is a free service to all our clinic customers.
You are responsible for shipping costs from and back to HealthMed for loaner items, but we are very happy to provide machines or furniture so your clinic can continue to operate while your therapy item is under warranty servicing. And of course, this benefit is subject to HealthMed having the piece you need in stock to loan. But if we have it, it’s yours.
NOTE: ALL loaner equipment/furniture MUST BE returned to HealthMed within one business week after your equipment/furniture piece has been returned from the manufacturer.
In this case, HealthMed will provide the necessary replacement part(s) and will provide assistance through telephone or video on how to install your replacement part(s).
HealthMed will provide digital colour charts free of charge, but it is the responsibility of the customer to understand that not all computer or mobile screens show colours the same way.
Colour matching services are available if this is something that is important to your clinic.Contact usto have a service member come to your therapy clinic, or request a paper copy of the colour chart be sent via post mail.
KEEP IN MIND:
Warranty periods vary from manufacturer to manufacturer
Consult your equipment or furniture manual for detailed warranty information.
If you are uncertain of anything just call us anytime, one of our team members will be happy to help.